Refund policy

We want returns to be as hassle-free as possible. Here’s how it works:

Faulty Items

• Email hello@floorfixpro.com first.

• We’ll help troubleshoot or arrange a replacement.

• In most cases, we’ll need the item back before sending a replacement.

Missing or Incorrect Item

• If you received the wrong product or something’s missing, contact us at hello@floorfixpro.com. We’ll get it sorted quickly.

Damaged on Delivery

• Check larger items before signing for delivery.

• If packaging looks damaged, refuse delivery and contact us.

• If damage is found after delivery, let us know within 72 hours at +44 20 7664 4577

• A replacement will only be sent once the damaged item is returned and inspected.

Unwanted or Incompatible Goods

• You can cancel your order within 14 working days of delivery (UK consumer law).

• • Unused

  • In original packaging

  • Returned at your own cost, within 14 days of getting a returns authorisation from us.

    We do not refund the original shipping costs.

• Make sure returns are well packaged and insured—we can’t accept liability for items lost or damaged in transit.

When Returning Items

Always include:

• Your Order Number

• The RMA number we provide

• Reason for return

• All original packaging

⚠️ If items are returned damaged due to accident, neglect, misuse, or poor packaging, we can’t refund or replace them. This doesn’t affect your statutory rights.

Shipping Costs

• Original shipping charges are only refunded if the item is faulty.

• If the return isn’t due to a manufacturing fault, you’ll need to arrange and pay for the return shipping.